Site Overlay

Third-Party Resale Tickets: Everything You Need to Know

We want to make sure you discover and get into the events you’re most excited about — even if we’re not the primary ticket provider. So we’ve made sure you can shop resale tickets listed by trusted sellers within the safety of our store. Also, to make it even more seamless, you can view your order status right from your Moduticket account. (Please note, all third-party ticket sales are final.)

To explain how third-party resale tickets work, we’ve compiled answers to some FAQs: 

I haven’t received my tickets yet. What should I do?

Your tickets should be available by the date noted on your purchase confirmation email. However, if that date has passed and you haven’t received an email notifying you that your tickets are available, please contact us or check your order details for updated info. 

Why can’t I see the seat numbers on my ticket order?

Once your tickets are delivered, you’ll be able to view your seat numbers. If you’ve purchased multiple seats, your seats will all be together. 

My name is not on my resale tickets. Can I still enter the event?

Yes. While your name August not match the name on the ticket, you’ll still be allowed to enter your event.

Mobile Entry Tickets for Third-Party Resale

Once you purchase your tickets, a trusted seller will transfer them directly to you via the original ticket provider’s app. Since the original ticket provider is third-party, you’ll need to install their app and create an account to access your tickets.

When will my mobile tickets be available to view? 

It varies depending on the event. Once the seller transfers your tickets, you’ll receive an email from the original ticket provider and/or Moduticket. This email will notify you that your tickets are available with instructions on how to view them. 

Flash Seats/AXS  

  1. Create a Flash Seats/AXS account with the same email you used to purchase these tickets on Moduticket.

  2. Claim your tickets in the email you received from Flash Seats/AXS.

  3. Install the Flash Seats/AXS app before your event. Your phone is your ticket — use the app at entry to get in. 

SeatGeek

  1. Select Accept Tickets in the email you received from SeatGeek.

  2. Create a SeatGeek account with the same email you used to purchase these tickets on Moduticket.

  3. Once you’re signed in, select Accept Transfer.

  4. Install the SeatGeek app before your event. Your phone is your ticket — use the app at entry to get in.

MLB Ballpark

  1. Select Accept Tickets in the email you received from MLB Ballpark.

  2. Install the MLB Ballpark app.

  3. Create an MLB Ballpark account with the same email you used to purchase these tickets on Moduticket.

  4. Link your MLB Ballpark account with the home team’s ticketing account.
    Please note: A home team account was automatically created with your email when the transfer was sent.

  5. View your tickets in the MLB Ballpark app once your accounts are linked. Your phone is your ticket — use the app at the gate for entry.

One Buffalo

  1. Select Accept Tickets in the email you received from One Buffalo.

  2. Create a My One Buffalo account with the same email you used to purchase these tickets on Moduticket.

  3. You August need to link your My One Buffalo account with the team’s ticketing account. To sign in to the team’s account, select the Account Manager tab or ticket icon in the app.
    Please note: Your team account credentials August differ from My One Buffalo.

  4. Install the My One Buffalo app before your event. Your phone is your ticket — use the app at the gate for entry.

LaneOne

  1. Select Accept Tickets in the email you received from LaneOne.

  2. Create a LaneOne account with the same email you used to purchase these tickets on Moduticket.

  3. Select Accept Transfer once you’re signed in.

  4. Install the LaneOne app before your event. Your phone is your ticket — use the app at entry to get in.

Paciolan

  1. Select Accept Tickets in the email you received from the original ticket provider.

  2. When prompted, enter the same email you used to purchase these tickets on Moduticket.

  3. Create an account or sign in to an existing account. The tickets will be in your shopping cart with a $0 balance.

  4. To accept the tickets, select Checkout and then Place Your Order.

  5. A link to your tickets will arrive in another email. Open the link to download your mobile tickets. Your phone is your ticket — you’ll scan directly from it at entry.

I’m going to an event with a group. What if my entire party isn’t with me when I’m ready to enter?

You can transfer tickets to everyone in your group before the event. Here’s how:

  1. Sign in to your original ticket provider’s account and find the tickets for the event you want to transfer.

  2. Tap Transfer.

  3. Select the tickets you want to transfer.

  4. Enter the recipient’s first and last name, email address, optional note and phone number.*

  5. Confirm your ticket transfer.

*All recipients will need an account with the original ticket provider. If they don’t have an account, it’s easy to create one. They’ll need to register with the same email that the tickets were transferred to.


PDF Tickets for Third-Party Resale

How do I view and download my PDF tickets?

Once your PDF tickets are available, you’ll receive an email from Moduticket with instructions on how to view them. You can access your PDF tickets in your Moduticket account; heads up, your tickets will not be emailed to you. Please note that your PDF tickets are either Mobile Entry or Print-at-Home, so check to see which method is required to enter your event.

Here’s how to use each PDF ticket type:

Mobile Entry: When your tickets are ready, go to your account in the Moduticket app and tap View Tickets. Your phone is your ticket — you’ll scan directly from the app at entry to get in.

Print-at-Home: Use a desktop or mobile browser to sign in to your Moduticket account. Then find your order in My Events to print your tickets. (Heads up, tickets can’t be printed from the Moduticket app.)


UPS Tickets for Third-Party Resale

How are tickets shipped?

Tickets will be delivered via UPS. Your signature will not be required for delivery. 

What are my delivery options, and how much does it cost?

Orders can take up to 2 days to process. Please note that delivery times are based on which day the order is shipped rather than which day the order is placed. All delivery times are subject to availability in your delivery area.

U.S.

  • 1 Business Day (Evening): $24.95

  • 2 Business Day (Evening): $18.50

Canada

  • International – North America: $29.95 

Mexico/Other Countries

  • International – North America: $29.95

  • International: $39.95 

How can I check my order status or track my order? 

To view your order status, sign in to your Moduticket account and tap on your order. One of the following status updates will appear:

In Progress: Your order is being processed and displays the estimated date you’ll receive your order.

Completed: Your order has shipped. To track your package, simply tap on Track Package or visit UPS.com and enter the tracking number provided in the Ticket Delivery section.

I haven’t received my tickets via UPS by the date listed or within 48 hours of my event. What should I do?

Your tickets should be available and ready by the date noted on your purchase confirmation email. However, if that date has passed and you haven’t received an email notifying you that your tickets are available, please contact us or check your order details for updated info. 

How do I enter a shipping address for UPS delivery?

We’ll ship your tickets to the billing address used when you purchased your tickets. Please note, UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses. 

How do I change my shipping address for UPS delivery?

Please contact us as soon as possible with your order number and preferred shipping address. If possible, we’ll reroute the package to your preferred address in time for your event. 

My event was canceled. How do I get a refund for classic hard stock tickets?

If your event is canceled and not rescheduled, you’ll receive a full refund once your tickets have been sent back to and received by Moduticket. Please send your tickets to the address below; we recommend that you do so via Certified Mail or any carrier that provides proof of delivery. Once we receive the tickets, we’ll reroute them to the seller so they can be refunded by the original ticket provider. 

Please send your printed tickets to:

Third-Party Resale Fan Support
[Event Name] Refund
7421 W Irlo Bronson Memorial Hwy Kissimmee, FL 34747